1.Scope of data
Your request may cover, as applicable to your account:
- Registration and profile data on SafeImob (name, email, document, phone, and other account information).
- Tokens and integration links with Facebook and Instagram (including a connected Page).
- Content and metadata associated with marketing posts and campaigns published by SafeImob on those platforms.
- Leads and identifiers received via Meta Lead Ads forms, when linked to your account.
2.How to request deletion
Email SafeImob's Data Protection Officer (DPO) with the information below:
- Provide the email address of your SafeImob account.
- Describe the request (full account deletion and/or removal of data obtained via Facebook/Instagram).
- If possible, include the Facebook Page name or the connected Meta account identifier.
- Wait for acknowledgment and updates on your request.
Email for requests: privacidade@safeimob.com.br
Suggested subject: Data deletion request — SafeImob / Meta
3.What we do after your request
After verifying the requester's identity, SafeImob will:
- Confirm receipt of the request.
- Identify data associated with your account and Meta integrations.
- Delete or anonymize personal data processed under your consent, to the extent permitted by law.
- Disconnect and invalidate Facebook/Instagram access tokens linked to your SafeImob account.
4.Timeline
We will review and respond to your request within 15 (fifteen) business days from receipt of a complete email. In complex cases, we may inform you of an additional period, in line with the LGPD.
5.Legal retention
Some data may be retained for as long as required by Brazilian legal, tax, accounting, or regulatory obligations, or for the regular exercise of rights in judicial, administrative, or arbitration proceedings. In those cases, processing is limited to those purposes.
6.Contact and DPO
To exercise your rights or ask questions about data deletion, contact our Data Protection Officer (DPO) at: privacidade@safeimob.com.br.