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Privacy and Data Protection Policy

Last updated: May 12, 2026

SafeImob, operating on the Agent Fabric Studio technology infrastructure, values the privacy and security of its users' data. This Privacy Policy describes how we collect, use, process, and protect the personal information of Buyers, Brokers, Sellers, Real Estate Agencies, Developers, and Condominiums on our transactional social platform.

1.Legal Basis

This document was prepared in compliance with the Brazilian General Data Protection Law (LGPD) — Law No. 13,709/2018, respecting the principles of purpose, adequacy, necessity, and transparency.

2.Data Collected and Purpose

SafeImob collects different categories of data depending on the user's interaction with the platform:

  • Identificação Pessoal

    Examples: Nome completo, CPF, RG, CRECI (para corretores).

    Purpose: Cadastro, autenticação e validação de idoneidade.

  • Dados Biométricos

    Examples: Selfie e biometria facial em tempo real.

    Purpose: Prevenção de fraudes e controle de acesso a imóveis.

  • Dados Financeiros

    Examples: Comprovantes de renda, histórico de crédito.

    Purpose: Qualificação de leads via SafeGate e pré-aprovação de crédito.

  • Dados de Localização

    Examples: Coordenadas GPS no momento da visita.

    Purpose: Check-in geolocalizado para segurança do vendedor.

  • Dados de Uso e IA

    Examples: Interações com SafeMatch e SafeChat.

    Purpose: Melhoria dos modelos de recomendação semântica.

3.Processing Technologies

SafeImob uses advanced technologies to ensure data integrity:

  • Agent Fabric Studio Engine: Orchestration of document workflows and OCR analysis for reading real estate property records.
  • Semantic Search (RAG): Natural language processing to intelligently match profiles with properties, without unnecessary data exposure.
  • Encryption: All data in transit and at rest is protected by bank-grade security protocols.

4.Information Sharing

Data sharing occurs strictly to enable real estate business operations:

  1. Between Users: Contact information is only released after a mutual "Handshake" (digital handshake) on SafeChat.
  2. Service Providers: Data required for condominium concierges and administrators to authorize visits.
  3. Banks and Gateways: Information for payment processing (Asaas/Pix) and credit risk analysis.

5.Rights of the Data Subject

Under the LGPD, users have the following rights:

  • Confirmation of the existence of processing and access to data.
  • Correction of incomplete or inaccurate data.
  • Deletion of personal data processed with the consent of the data subject (except in cases of legal retention obligations).
  • Portability of data to another service provider.

6.Retention and Security

Data is stored on secure, high-performance servers and retained for as long as necessary to fulfill the purposes described or as required by Brazilian tax and real estate laws. Biometric data is treated with an extra layer of security and discarded after fulfilling its identity validation purpose.

7.Contact and DPO

To exercise your rights or ask questions, contact our Data Protection Officer (DPO) via email: privacidade@safeimob.com.br.